- PC/Laptop assembling, configuration and upgrade (graphic cards, HDD, RAM, etc)
- Hardware/Software troubleshooting
- Operating system installation and configuration (Windows, MacOS, Linux/Unix)
- OS updates including MS Office, Java, Adobe etc
- Resolving Internet connectivity issues (including communication with ISP (Telstra, Optus etc.) support teams)
- Absolutely any type of additional software installations and setup (Autocad, Photoshop, Corel etc.)
- Onsite/Offsite(cloud-based) backup setup + appropriate monitoring tools (eg. email notification on failed backup jobs)
- Password management solutions
- Printer/Copier/Fax setup including extra features which are commonly underused (eg. "Scan to email" option, Apple Air Printing (for printing from Apple devices)
- Advising on purchasing any IT equipment.
